One among the five ITIL Service Lifestyle modules, Service Strategy helps gain knowledge that allows you to design, develop and implement service provider strategy. This is a perfect fit for the organizational strategy.
Focusing on the importance of the strategic aspect of services within the IT Service Lifecycle, the Service Strategy module covers management and control of activities and techniques that are documented in the ITIL Service Strategy publication, though it does not provide the full detail of each supporting process.
Adopting Service Strategy techniques and principles can help organizations to ensure, that their IT teams are aligned with the business as a whole and are not just focused on technical aspects.
Right from CIOs to CTOs, from Managers to Supervisory Staff, from Team Leaders to Planners, from IT Consultants to IT Audit Managers, anyone involved in the management of Service Strategy can, and should apply.
Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through any of the three certifications:
Your certificate in one of the above courses must be presented as documentary evidence to gain admission to this course.