One of the qualifications within the ITIL Service Lifecycle work stream, the Service Operation (SO) module highlights the principles and techniques, right from the Continual Service Improvement stage of the ITIL Lifecycle. The module, however, does not go into detail about specific processes.
The Continual Service Improvement (CSI) qualification teaches clearly how every organization as well as individual can easily and correctly review products and services they have created, by following the Strategy, Design, Transition and Operation stages of the IT Service Lifecycle. Also, it offers guidance on how this process should be organized and executed.
Offering guidance on the tools and technology that support CSI activities, the modules also help in evaluating risks and critical success factors.
What’s more, the course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle, though it does not offer extensive detail of each of the supporting process.
CSI practices can help businesses and projects continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations.
The main target group for the ITIL Intermediate Qualification: Continual Service Improvement includes, but is not restricted to:
Professionals must hold the ITIL Foundation Certificate in IT Service Management, attained through any of the certifications mentioned below:
Your certificate for any of the above course must be presented as documentary evidence to gain admission to this course.