One of the qualifications in the ITIL Service Capability work stream, the Service Offerings and Agreements (SOA) module throws light on the practical application of SOA, in order to enable portfolio management, service level management, service catalogue management, demand management, supplier management and financial management.
Designed to help in understanding the five stages of the ITIL lifecycle (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement) and how can they offer value to organizations and projects. The SOA course gives appropriate guidance on how service offerings can be developed to support both business and user needs.
The content of the course is based mainly on the best practice guidance contained in the ITIL Service Strategy and ITIL Service Design publications.
The following roles are suited to take the ITIL Service Design qualification, and enhance their skills and expertise:
Additionally, this qualification can also be taken by:
The SOA module can be one of the prerequisites for the ITIL Expert and Master Levels in IT Service Management.
Professionals must hold the ITIL Foundation Certificate in IT Service Management, attained through any of the three courses below:
Your certificate in any of the above courses must be presented as documentary evidence to gain admission to this course.