One of the qualifications within the ITIL Service Lifecycle work streams, the Service Transition (ST) highlights the process and practice elements, and management techniques that play a crucial role to build, test and even implement products and services. ST also shows how service transition can be applied to other stages of the IT Service lifecycle, such as, the Strategy and Operations phases, so that you are able to make informed decisions.
More importantly, the ST module will give you an insight and teach you how to not only plan, but also manage the move into the initial operation for new as well as revised resources that have been created during the Service Strategy, and Service Design stages of the ITIL Service Lifecycle.
Besides guiding, organizing and managing the translation, the qualification covers management of technology considerations, challenges and risks.
Covering every aspect of what’s documented in the ITIL Service Transition Publication, including Management and control of activities and techniques, the course does not offer the complete details of each of the supporting processes. To get in-depth each of the processes, you may have to refer the Release, Control and Validation module from the Service Capability work stream.
ST module techniques help organizations and individuals manage changes to IT services, which are aligned with users’ expectations and business strategy. Service transition is vital for flexibly managing changes and delivering improvement to services provided by organizations or programmes of work
The ITIL Intermediate Service Transition qualification is suited for areas such as Configuration Management or Change Management. In the organization, this qualification can be taken up by:
The ST module can be one of the prerequisites for the ITIL Expert and Master Levels in IT Service Management.
Professionals must hold the ITIL Foundation Certificate in IT Service Management, attained through any of the three certifications:
Please note that your certificate in one of the above courses must be presented as documentary evidence to gain admission to this course.