One of the qualifications within the ITIL Service Lifecycle work stream, the Service Operation (SO) module primarily concentrates on the principles, processes, operational activities and functions, that simply help individuals as well as organizations to manage the performance of their products and services.
The SO module focuses on the coordination and execution of activities that enable the ongoing management operations of the products, or services, developed and implemented during the service strategy, design and transition phases of the IT Service Lifecycle, as well as any technology and support resources that are used to deliver them.
Covering the management and control of activities and techniques that are documented in the ITIL Service Operation publication, the course however does offer complete details of any of the supporting process. More information about the processes can be found in the Operational Support and Analysis module from the Service Capability work stream.
Understanding of Service Operation best practices enable organizations and IT teams to effectively sustain and maintain the products and services they develop, and ensure that they provide efficient resources for their users.
The target group of the ITIL Intermediate SO Certificate includes, but is not restricted to:
Professionals must hold the ITIL Foundation Certificate in IT Service Management, attained through any of the three certifications below:
Your certificate for any of the above course must be presented as documentary evidence to gain admission to this course.