The Operational Support and Analysis (OSA) module is one of the qualifications in the ITIL Service Capability work stream. The primary focus of the course is on the practical application of OSA practices, in order to enable event, incident, request and problem.
Primarily based on the best practice guidance contained in the ITIL Service Operation publication, the course teaches professionals as well as companies to manage everyday operations of IT services, and obtain a better understanding of how to implement the ITIL processes to their advantage, as they deliver and support services to customers.
It also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or programme can provide high quality and cost effective IT services required to meet organizational needs.
Operational Support and Analysis Certificate includes, but is not restricted to:
Roles that are best suited for this configuration
Professionals holding ITIL Foundation Certificate in IT Service Management, attained through any of the three courses:
Your certificate in any of the above courses must be presented as documentary evidence to gain admission to this course.